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FAQ

In case if you want to ask the following :

What does your company do?

We are manufacturer with 20000 square meter space specialized in producing all kinds of aluminium sunshade products as well as R&D.

What are your pergola sizes in your factory?

Our standard sizes are 3x3M,3x4M for single unit with 4 posts,4x4M and 6x4M for double units with 6 posts. Special sizes with big quantity can be negotiated.

Can you provide customized services?

Yes, this service has always been our strengths.And we are looking forward to your good ideas.

Is your product easy to assemble?

We have the assembly manual instruction specifically made according to your project site. Our products is a DIY product designed to be easily assembled.

How will your product hold up in my climate?

Our system has been specifically engineered to withstand hurricane-force winds, heavy snow loads, and everything in between. It's durable and can out-compete most of the competitors on the market today!

What is your product warranty?

We offer a 7-10 years warranty on the structure with ordinary powder coated, along with a 2 years warranty on the electronics.

What is the MOQ?

It depends on the item you order.Some are with MOQ.Some normal items are without MOQ.Welcome your inquiry.

How to make the order?

Kindly send us the sizes of the area and the pictures of the construction site if you can. We will make the design and proposal accordingly. After you confirm the design and the quote, the order will be taken care of by us, from production to shipping, even door-to-door delivery we can handle, if needed.

What types of features can I add to the roof?

We also offer integrated LED lighting and an automatic rain sensor system that will automatically close the roof when it starts raining. If you have any further ideas we encourage you to share them with us.

What is your pergola delivery time in your factory?

Our regular delivery time is 15-20 days for normal order quantity.

It is subjected to our final confirmation for big order more than 100 sets.

Can we make customized power coating colors for pergola?

yes. we can and MOQ should reach 50 sets.

What about the shipping methods?

For small order, we would suggestion to use LCL sea shipment. For big project , then use FCL.

MORE QUESTIONS?

If you don’t see the answer to your question(s) below, please feel free to contact us. We are happy to answer any questions you may have.